{"id":94,"date":"2026-08-22T14:56:00","date_gmt":"2026-08-22T06:56:00","guid":{"rendered":"https:\/\/nicolefashionstore.com\/?page_id=94"},"modified":"2026-08-24T18:09:10","modified_gmt":"2026-08-24T10:09:10","slug":"frequently-asked-questions","status":"publish","type":"page","link":"https:\/\/nicolefashionstore.com\/it\/frequently-asked-questions\/","title":{"rendered":"FAQ"},"content":{"rendered":"<section class=\"section dark\" id=\"section_693156320\">\n\t\t<div class=\"section-bg fill\" >\n\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"1024\" src=\"https:\/\/nicolefashionstore.com\/wp-content\/uploads\/2026\/08\/1787387933081-01a0289f-2fb8-73fa-820d-9103db8cc64c.png\" class=\"bg attachment- size-\" alt=\"\" \/>\t\t\t\t\t\t\n\t\t\t\n\n\t\t<\/div>\n\n\t\t\n\n\t\t<div class=\"section-content relative\">\n\t\t\t\n\n<div class=\"row\"  id=\"row-813188852\">\n\n\n\t<div id=\"col-978157825\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n\t<div id=\"text-560187292\" class=\"text\">\n\t\t\n\n<h1>Frequently Asked Questions<\/h1>\n\t\t\n<style>\n#text-560187292 {\n  font-size: 0.75rem;\n  line-height: 1.8;\n  text-align: left;\n}\n@media (min-width:550px) {\n  #text-560187292 {\n    font-size: 0.85rem;\n  }\n}\n@media (min-width:850px) {\n  #text-560187292 {\n    font-size: 1.4rem;\n  }\n}\n<\/style>\n\t<\/div>\n\t\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n<\/div>\n\n\t\t<\/div>\n\n\t\t\n<style>\n#section_693156320 {\n  padding-top: 30px;\n  padding-bottom: 30px;\n  min-height: 30px;\n}\n#section_693156320 .section-bg img {\n  object-position: 0% 37%;\n}\n@media (min-width:550px) {\n  #section_693156320 {\n    min-height: 400px;\n  }\n}\n<\/style>\n\t<\/section>\n\t\n\n\t<section class=\"section\" id=\"section_813238302\">\n\t\t<div class=\"section-bg fill\" >\n\t\t\t\t\t\t\t\t\t\n\t\t\t\n\n\t\t<\/div>\n\n\t\t\n\n\t\t<div class=\"section-content relative\">\n\t\t\t\n\n<div class=\"row align-center\"  id=\"row-1965468309\">\n\n\n\t<div id=\"col-1876923374\" class=\"col medium-10 small-12 large-3\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n<h4><span class=\"\">Product Material &amp; Moissanite<\/span><\/h4>\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-610446910\" class=\"col medium-10 small-12 large-6\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n<div class=\"accordion\">\n\n\t<div id=\"accordion-1220182734\" class=\"accordion-item\">\n\t\t<a id=\"accordion-1220182734-label\" class=\"accordion-title plain\" href=\"#accordion-item-is-your-moissanite-a-natural-diamond?-what-is-the-quality?\" aria-expanded=\"false\" aria-controls=\"accordion-1220182734-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Attiva\/Disattiva\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Is your Moissanite a natural diamond? What is the quality?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-1220182734-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-1220182734-label\">\n\t\t\t\n\n<p data-pm-slice=\"1 1 &#091;&#093;\">No. We use 100% Lab-Created Moissanite (Silicon Carbide). It has a hardness of 9.25 (second only to diamonds), a refractive index of 2.65-2.69, and a dispersion of 0.104. Its fire is over 2.5 times that of natural South African diamonds! It is the perfect high-value alternative to natural diamonds..<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-2276441100\" class=\"accordion-item\">\n\t\t<a id=\"accordion-2276441100-label\" class=\"accordion-title plain\" href=\"#accordion-item-will-the-moissanite-fade-or-become-dull?\" aria-expanded=\"false\" aria-controls=\"accordion-2276441100-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Attiva\/Disattiva\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Will the Moissanite fade or become dull?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2276441100-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2276441100-label\">\n\t\t\t\n\n<p>The Moissanite stones themselves are colorless and never fade. However, please note that the metal setting (such as 925 Sterling Silver with gold\/platinum plating) may oxidize with prolonged contact with sweat or cosmetics. We recommend wiping it after wearing and storing it in a sealed bag.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-3358847858\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3358847858-label\" class=\"accordion-title plain\" href=\"#accordion-item-do-your-products-come-with-certificates?\" aria-expanded=\"false\" aria-controls=\"accordion-3358847858-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Attiva\/Disattiva\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Do your products come with certificates?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3358847858-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3358847858-label\">\n\t\t\t\n\n<p class=\"ds-markdown-paragraph\"><span class=\"\">Yes. Every Moissanite piece comes with an internationally recognized GRA certificate and a unique serial number, verifiable on the official global website.<\/span><\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\n<\/div>\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n<\/div>\n<div class=\"row align-center\"  id=\"row-1953632353\">\n\n\n\t<div id=\"col-220996573\" class=\"col medium-10 small-12 large-3\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n<h4><span class=\"\">Craftsmanship &amp; Wear Precautions<\/span><\/h4>\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-987799738\" class=\"col medium-10 small-12 large-6\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n<div class=\"accordion\">\n\n\t<div id=\"accordion-540101183\" class=\"accordion-item\">\n\t\t<a id=\"accordion-540101183-label\" class=\"accordion-title plain\" href=\"#accordion-item-the-spring-clasp-has-slight-scratches.-is-this-a-quality-issue?\" aria-expanded=\"false\" aria-controls=\"accordion-540101183-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Attiva\/Disattiva\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>The spring clasp has slight scratches. Is this a quality issue?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-540101183-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-540101183-label\">\n\t\t\t\n\n<p>This is not a quality issue. The spring clasp needs to maintain constant elasticity, and silver is relatively soft. When opening and closing the clasp, slight wear (scratches on the inside) is inevitable, just like a car tire wears down on the road. This is normal and does not affect regular use or appearance.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-2802893747\" class=\"accordion-item\">\n\t\t<a id=\"accordion-2802893747-label\" class=\"accordion-title plain\" href=\"#accordion-item-the-clasp-feels-a-bit-loose,-or-the-gourd-clasp-feels-tight\/stiff.-what-should-i-do?\" aria-expanded=\"false\" aria-controls=\"accordion-2802893747-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Attiva\/Disattiva\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>The clasp feels a bit loose, or the gourd clasp feels tight\/stiff. What should I do?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2802893747-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2802893747-label\">\n\t\t\t\n\n<p class=\"ds-markdown-paragraph\"><span class=\"\">No need to replace it.<\/span><\/p>\n<ul>\n<li>\n<p class=\"ds-markdown-paragraph\"><span class=\"\">If the clasp feels loose, simply use your fingers to gently squeeze and tighten it. After adjustment, it will not affect the look or wearability.<\/span><\/p>\n<\/li>\n<li>\n<p class=\"ds-markdown-paragraph\"><span class=\"\">If the gourd clasp feels too tight, gently pinch it with both hands to loosen it slightly. If it is too tight, open and close it a few more times; the contact surfaces will naturally wear smooth.<\/span><\/p>\n<\/li>\n<\/ul>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-935881960\" class=\"accordion-item\">\n\t\t<a id=\"accordion-935881960-label\" class=\"accordion-title plain\" href=\"#accordion-item-the-chain-looks-like-it-has-gaps-or-broken-links.-is-it-a-defect?\" aria-expanded=\"false\" aria-controls=\"accordion-935881960-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Attiva\/Disattiva\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>The chain looks like it has gaps or broken links. Is it a defect?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-935881960-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-935881960-label\">\n\t\t\t\n\n<p><span class=\"\">No, it is not a defect. Tennis bracelets are assembled link by link. To ensure smooth flexibility, we\u00a0<\/span><strong><span class=\"\">intentionally<\/span><\/strong><span class=\"\">\u00a0leave a small gap of 0.3mm to 0.6mm between links. Slight variations between each stone are also normal.\u00a0<\/span><strong><span class=\"\">Please do not forcibly bend or twist the chain<\/span><\/strong><span class=\"\">, as improper handling can enlarge the gaps or cause deformation, which is not eligible for returns or exchanges.<\/span><\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\n<\/div>\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n<\/div>\n<div class=\"row align-center\"  id=\"row-469758513\">\n\n\n\t<div id=\"col-416720731\" class=\"col medium-10 small-12 large-3\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n<h4><span class=\"\">Sizing &amp; Customization<\/span><\/h4>\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-1588972600\" class=\"col medium-10 small-12 large-6\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n<div class=\"accordion\">\n\n\t<div id=\"accordion-1357134598\" class=\"accordion-item\">\n\t\t<a id=\"accordion-1357134598-label\" class=\"accordion-title plain\" href=\"#accordion-item-stone-width-specifications\uff1f\" aria-expanded=\"false\" aria-controls=\"accordion-1357134598-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Attiva\/Disattiva\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Stone Width Specifications\uff1f<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-1357134598-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-1357134598-label\">\n\t\t\t\n\n<p class=\"ds-markdown-paragraph\"><span class=\"\">We offer five stone width specifications:\u00a0<\/span><strong><span class=\"\">2mm, 3mm, 4mm, 5mm, and 6.5mm<\/span><\/strong><span class=\"\">. This number represents the diameter\/width of a single Moissanite stone.<\/span><\/p>\n<ul>\n<li>\n<p class=\"ds-markdown-paragraph\"><strong><span class=\"\">2mm &#8211; 3mm (Slim)<\/span><\/strong><span class=\"\">: Extremely dainty and delicate. Perfect for everyday wear alone, offering a subtle elegance that flatters any wrist or neck.<\/span><\/p>\n<\/li>\n<li>\n<p class=\"ds-markdown-paragraph\"><strong><span class=\"\">4mm &#8211; 5mm (Classic)<\/span><\/strong><span class=\"\">: The most popular tennis chain width. It offers strong presence and brilliant fire, ideal for both commuting and evening events.<\/span><\/p>\n<\/li>\n<li>\n<p class=\"ds-markdown-paragraph\"><strong><span class=\"\">6.5mm (Bold)<\/span><\/strong><span class=\"\">: A statement size with a strong visual impact. We highly recommend layering two or more different widths to achieve a stunning, high-fashion effect.<\/span><\/p>\n<\/li>\n<\/ul>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-4188178692\" class=\"accordion-item\">\n\t\t<a id=\"accordion-4188178692-label\" class=\"accordion-title plain\" href=\"#accordion-item-what-are-the-total-lengths-offered?-how-do-i-measure-accurately?\" aria-expanded=\"false\" aria-controls=\"accordion-4188178692-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Attiva\/Disattiva\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>What are the total lengths offered? How do I measure accurately?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-4188178692-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-4188178692-label\">\n\t\t\t\n\n<p class=\"ds-markdown-paragraph\"><strong><span class=\"\">About the Length:<\/span><\/strong><span class=\"\">\u00a0We offer standard total lengths including 16cm, 17cm, 18cm, and 19cm (including the clasp). Custom lengths based on your measurements are also available.<\/span><\/p>\n<p class=\"ds-markdown-paragraph\"><strong><span class=\"\">Measurement Steps (Please follow this guide carefully):<\/span><\/strong><\/p>\n<ol start=\"1\">\n<li>\n<p class=\"ds-markdown-paragraph\"><strong><span class=\"\">Prepare tools<\/span><\/strong><span class=\"\">: You will need a soft, non-elastic string (or paper strip), a ruler, and a pen.<\/span><\/p>\n<\/li>\n<li>\n<p class=\"ds-markdown-paragraph\"><strong><span class=\"\">Wrap<\/span><\/strong><span class=\"\">: Wrap the string around the exact area you will wear it (for bracelets: the thinnest part of your wrist; for necklaces: base of your neck\/collarbone). Adjust to a\u00a0<\/span><strong><span class=\"\">comfortable tightness<\/span><\/strong><span class=\"\">\u00a0(not too tight, not too loose).<\/span><\/p>\n<\/li>\n<li>\n<p class=\"ds-markdown-paragraph\"><strong><span class=\"\">Mark<\/span><\/strong><span class=\"\">: Mark the intersection of the string with your pen.<\/span><\/p>\n<\/li>\n<li>\n<p class=\"ds-markdown-paragraph\"><strong><span class=\"\">Measure<\/span><\/strong><span class=\"\">: Lay the string flat and measure from the end to the mark. This is your\u00a0<\/span><strong><span class=\"\">exact net circumference<\/span><\/strong><span class=\"\">.<\/span><\/p>\n<\/li>\n<li>\n<p class=\"ds-markdown-paragraph\"><strong><span class=\"\">Calculate Final Length (Important Formula)<\/span><\/strong><span class=\"\">:<\/span><\/p>\n<ul>\n<li>\n<p class=\"ds-markdown-paragraph\"><strong><span class=\"\">For Bracelets:<\/span><\/strong><span class=\"\">\u00a0Add\u00a0<\/span><strong><span class=\"\">1cm<\/span><\/strong><span class=\"\">\u00a0to your net circumference to get your final bracelet length. (The 1cm accounts for the space taken up by the clasp so it lays flat). If you prefer a looser fit, add\u00a0<\/span><strong><span class=\"\">1.5cm<\/span><\/strong><span class=\"\">.<\/span><\/p>\n<\/li>\n<li>\n<p class=\"ds-markdown-paragraph\"><strong><span class=\"\">For Necklaces:<\/span><\/strong><span class=\"\">\u00a0Add\u00a0<\/span><strong><span class=\"\">2-3cm<\/span><\/strong><span class=\"\">\u00a0to your net circumference to ensure an elegant drape when worn.<\/span><\/p>\n<\/li>\n<\/ul>\n<\/li>\n<\/ol>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-4010407127\" class=\"accordion-item\">\n\t\t<a id=\"accordion-4010407127-label\" class=\"accordion-title plain\" href=\"#accordion-item-can-i-return-or-exchange-it-if-the-size-is-wrong?\" aria-expanded=\"false\" aria-controls=\"accordion-4010407127-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Attiva\/Disattiva\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Can I return or exchange it if the size is wrong?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-4010407127-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-4010407127-label\">\n\t\t\t\n\n<p>We support a 14-day return\/exchange policy, provided you measured accurately using the steps above. Return shipping fees for mismeasurement are the buyer&#8217;s responsibility.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\n<\/div>\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n<\/div>\n\n\t\t<\/div>\n\n\t\t\n<style>\n#section_813238302 {\n  padding-top: 60px;\n  padding-bottom: 60px;\n  background-color: rgb(255,255,255);\n}\n<\/style>\n\t<\/section>\n\t\n\n\t<section class=\"section\" id=\"section_435444354\">\n\t\t<div class=\"section-bg fill\" >\n\t\t\t\t\t\t\t\t\t\n\t\t\t\n\n\t\t<\/div>\n\n\t\t\n\n\t\t<div class=\"section-content relative\">\n\t\t\t\n\n<div class=\"row row-collapse align-center\"  id=\"row-273219899\">\n\n\n\t<div id=\"col-1357547902\" class=\"col medium-10 small-11 large-8\"  >\n\t\t\t\t<div class=\"col-inner text-center\"  >\n\t\t\t\n\t\t\t\n\n<h1><strong><span class=\"\">Can&#8217;t find your answer?<\/span><\/strong><span class=\"\">\u00a0<\/span><\/h1>\n<p class=\"lead\">If you haven&#8217;t found the answer you were looking for, please feel free to reach out to our dedicated support team.<\/p>\n<a href=\"https:\/\/nicolefashionstore.com\/it\/contact-us\/\" target=\"_blank\" class=\"button primary\" rel=\"noopener\" style=\"border-radius:99px;\">\n\t\t<span>Contattaci<\/span>\n\t<\/a>\n\n\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n<\/div>\n\n\t\t<\/div>\n\n\t\t\n<style>\n#section_435444354 {\n  padding-top: 100px;\n  padding-bottom: 100px;\n  background-color: rgb(245, 247, 251);\n}\n@media (min-width:550px) {\n  #section_435444354 {\n    padding-top: 80px;\n    padding-bottom: 80px;\n  }\n}\n<\/style>\n\t<\/section>","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-94","page","type-page","status-publish","hentry"],"_hostinger_reach_plugin_has_subscription_block":false,"_hostinger_reach_plugin_is_elementor":false,"_links":{"self":[{"href":"https:\/\/nicolefashionstore.com\/it\/wp-json\/wp\/v2\/pages\/94","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/nicolefashionstore.com\/it\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/nicolefashionstore.com\/it\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/nicolefashionstore.com\/it\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/nicolefashionstore.com\/it\/wp-json\/wp\/v2\/comments?post=94"}],"version-history":[{"count":12,"href":"https:\/\/nicolefashionstore.com\/it\/wp-json\/wp\/v2\/pages\/94\/revisions"}],"predecessor-version":[{"id":318,"href":"https:\/\/nicolefashionstore.com\/it\/wp-json\/wp\/v2\/pages\/94\/revisions\/318"}],"wp:attachment":[{"href":"https:\/\/nicolefashionstore.com\/it\/wp-json\/wp\/v2\/media?parent=94"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}