Refund & Return Policy

Effective date: [2026/08/25]

  1. Eligibility

If you are not satisfied with your purchase, you may contact us to request a return and refund within 14 days of receiving the product.

  1. Returns for Change of Mind

  • The item must be unused, unaltered, and returned with all accessories, tags, certificates, and original packaging.

  • Trying the item on to check the fit is allowed. If the item shows signs of wear or damage beyond reasonable inspection, we may deduct value loss or decline the refund.

  • The following items are non-returnable: pierced earrings, customized or engraved items, and gift cards.

  1. Defective, Damaged, or Incorrect Items

  • If the item is defective, damaged in transit, or different from your order, please contact us within 7 days of delivery with photos.

  • Once verified, we will arrange the return free of charge. Return shipping costs are covered by us, and we will provide a replacement or refund.

  1. Return Process

  2. Contact us before returning; we will provide the return address and instructions.

  3. Ship the item to the address we provide using a traceable shipping method.

  4. Send us the tracking number after shipping so we can follow the package.

  5. Keep proof of postage until your refund is complete.

  6. Return Shipping Costs

  • For change-of-mind returns: the customer is responsible for the return shipping costs.

  • For defective, damaged, or incorrect items: we cover the return shipping costs (please contact us first to confirm).

  1. Refund Method and Timing

  • After we receive and inspect the returned item, we will process your refund within 5–7 business days.

  • Refunds are issued to the original payment method; store credit may be offered only with your consent.

  • For EEA/UK consumers exercising their legal 14-day withdrawal right, refunds will be issued within the maximum period required by law.

  1. Customs and Return Notes

  • International returns may be subject to customs inspection and can take longer.

  • Please follow the address and instructions we provide and use a traceable shipping method to avoid packages being returned due to customs or address issues.

  • We will process a refund only after we receive and verify the returned item.

  1. Contact Us

If you have any questions about this policy, please contact us:

Email: joejoelee5200@outlook.com
Whatsapp: 180 3860 2157

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