Shipping Policy

Effective date: [2026/08/25]

  1. Shipping Coverage

We offer international shipping to the United States and more than 200 countries and territories worldwide. We do not deliver to the following regions: China (mainland) and North Korea.

  1. Shipping Methods and Costs

  • Free Standard Shipping: estimated delivery in 7–15 business days, with tracking included.

  • International Priority Shipping (paid): the shipping cost is calculated at checkout, with estimated delivery in 5–10 business days, priority processing, extra packaging protection, and faster delivery.

  1. Order Processing Time

  • Standard orders: processed within 2–3 business days (excluding weekends and holidays).

  • Priority orders: shipped within 24 hours (excluding weekends and holidays).

  • For fraud prevention, some orders require manual review, which may extend the processing time.

  1. Tracking Information

After your order is placed, you will receive a confirmation email. Once your order ships, you will receive a second email with a tracking number. In some cases, tracking may take up to 72 hours to become available. If it is still not updated after that time, please contact us.

  1. Estimated Delivery Times

  • United States and Canada: 7–12 business days (standard); 5–7 business days (priority)

  • United Kingdom: 7–15 business days (standard); 6–10 business days (priority)

  • Europe: 7–15 business days (standard); 6–10 business days (priority)

  • Rest of the world: 6–20 business days (standard); 6–15 business days (priority)

All delivery times are estimates and subject to carrier information.

  1. Shipping Destinations

  • Asia: Hong Kong, Indonesia, Japan, Malaysia, Macau, Philippines, Singapore, South Korea, Thailand, Taiwan (via EMS/DHL)

  • Other Asia: India, Kyrgyzstan, Oman, Yemen, Saudi Arabia, Turkmenistan, Tajikistan, United Arab Emirates, Uzbekistan (via Aramex/DHL)

  • America: United States, Canada (via DHL)

  • Other America: Argentina, Brazil, Puerto Rico, Mexico, Peru, Chile, etc. (via DHL)

  • Main Europe: Austria, Belgium, Czech Republic, Denmark, Germany, France, Finland, Hungary, Ireland, Italy, Netherlands, Norway, Spain, Switzerland, Sweden, Slovakia, United Kingdom, etc. (via DHL/FedEx/DPD)

  • Other Europe: Romania, Russia, Ukraine, Turkey, Portugal, Estonia, Greece, etc. (via EMS/DHL/FedEx/DPD)

  • Oceania: Australia, New Zealand (via EMS)

  1. Customs and Duties

  • Import duties and taxes may apply when your order enters the destination country. These charges are the recipient’s responsibility. Please check your local import regulations before ordering.

  • We are not responsible for packages confiscated or detained by customs, unless you purchase the optional Customs Protection at checkout (charged at 7% of the total order amount).

  • If you purchase Customs Protection and your package is confiscated by customs, we will provide a replacement or refund up to the order value (excluding any duties and taxes already incurred).

  1. Lost, Damaged, and Returned Packages

  • Please inspect the outer packaging before signing. If it is clearly damaged, you may refuse delivery and contact us with photos.

  • If the product is damaged after delivery, please contact us within 7 days with photos of the packaging and item. We will verify and arrange a replacement or refund.

  • If your package is lost in transit, contact us and we will investigate with the carrier and arrange a replacement or refund once confirmed.

  • If a package is returned to us because no one was available or the address was incorrect, please contact us as soon as possible. Reshipment costs may be the customer’s responsibility.

  1. Backorders

If an item is out of stock and is not expected to be available within 2 business days, we will contact you with the following options:

  1. Wait for the item to be restocked.

  2. Choose an alternative item of equal value.

  3. Receive a refund to the original payment method (store credit may be offered only with your consent).

  4. Possible Delays

  • Severe weather

  • Delivery to remote areas

  • Unforeseen carrier delays

  • Temporary product unavailability

  • Delivery to PO Box or APO/FPO addresses

  • Orders placed during holidays

  • Payment review delays

All delivery times are estimates and are not guaranteed.

  1. Contact Us

If you have any questions about shipping, please contact us:

Email: joejoelee5200@outlook.com
Whatsapp: 180 3860 2157

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