We’re happy to help.
Whether you have questions about our products, orders, shipping, or returns, our customer care team is here for you.
Customer service email: joejoelee5200@outlook.com
Service hours:
Monday to Friday, 9:00–18:00 (GMT+8)
Messages received over the weekend or on holidays will be handled first on the next business day.
Order inquiries:
If your question is about an existing order, please include your order number in the email so we can look it up more quickly.
Returns & after-sales:
For return or after-sales requests, please include your order number, a description of the issue, and any relevant photos. We’ll get back to you as soon as possible.
Social media:
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Instagram: @nicolefashionstore
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Facebook: Nicole Fashion Store
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TikTok: @nicolefashionstore
We aim to reply to all emails within 24 hours. Thank you for choosing Nicole Fashion Store.