Please contact us before placing an order

To make sure every order is correct, we recommend contacting us before you place your order and confirming all the details before completing your payment. This helps avoid issues such as incorrect sizing, material misunderstandings, missing customization requests, or shipping delays.

What to confirm with us

• Product: product name or link, color, and style

• Size: bracelet length, ring size, etc. (check the size guide on the product page, or share your measurements with us)

• Material: metal color (18K gold, 925 silver, etc.) and stone type (moissanite, diamond, or natural gemstone)

• Customization: engraving, gift box, greeting card, etc.

• Quantity and shipping address: confirm the destination country or region, and make sure the address is accurate

• Delivery time: let us know if you need the item by a specific date

What happens after you contact us

1. We will confirm stock, price, shipping cost, and estimated delivery time.

2. Once all details are confirmed, you can place the order and complete payment.

3. You may note “confirmed with customer service” in the order notes, and we will prioritize accordingly.

4. If anything changes, we will contact you as soon as possible.

Time-sensitive orders

If your order must arrive by a specific date (anniversary, birthday, wedding, etc.), please contact us first to confirm availability and delivery time before ordering.

Orders placed without prior contact

We will still process your order normally, but it may take longer if we need to verify information with you. To avoid delays, we recommend contacting us before ordering.

Contact us

Email: joejoelee5200@outlook.com
Whatsapp: 180 3860 2157